Refund Policy

7 day money back policy*

Once the product is returned under our 7 Day Money Back policy the refund will be credited to your account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.

1. For cash on delivery orders, the refund will be processed to your bank account.
2. For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

Will I have to pay for shipping the product back to you?

You will have to bear the shipping cost if you're returning the product and also the amount after reducing the shipping cost will be only payable to you, shipping charge pickup and drop is only free if your location is within in the 5 kilometers range from our signature store.

How do I return the product to you within 7 days?

Select the item in your order that you want to return.
Ready your jewellery in the original packing material along with the certificate.
1. If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup
2. If the product value is Rs. 35,000 or above and our employee is picking the product, then please hand over the product to the person coming for pickup
3. If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)
Once we receive the product at our warehouse, your refund will be processed to your account in 7-14 working days after a quality check.

100% Refund

Our 7-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund (shipping cost will be charged if you're 5 kilometers away from our signature store) or exchange.

Lifetime Exchange & Buy-Back Policy

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from our website, within India. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

Lifetime Exchange:The value of the exchanged product after deductions towards making charges and discounts will be credited to your account. This remains valid for 365 days and can be used to purchase anything (except Coins and Solitaires) on our website. The value cannot be encashed.

Lifetime Buy-Back: If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 5 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than us, shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.

Note:

Loss of the original product certificate would result in a deduction of Rs. 500.

Kindly refer to contact us page to see the registered address of the firm and official contact number, all returns, refund, and shipping information should be communicated through our official mobile number in contact page.