Shipping Policy
What will be shipping timeline for the product i have purchased from your website?
If the product is in stock we will ship the product within 2-3 working days, otherwise if the product is out of stock , or if you're choosing customized product , then the shipping time will be almost 14-20 working days.
Will I have to pay for shipping the product back to you?
You will have to bear the shipping cost if you're returning the product and also the amount after reducing the shipping cost will be only payable to you, shipping charge pickup and drop is only free if your location is within in the 5 kilometers range from our signature store.
How do I return the product to you within 7 days?
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Select the item in your order that you want to return.
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Ready your jewellery in the original packing material along with the certificate.
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If the product value is less than Rs. 35,000, then please hand over the product to the person coming for pickup
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If the product value is Rs. 35,000 or above and our employee is picking the product, then please hand over the product to the person coming for pickup
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If the product value is Rs. 35,000 or above and if the return pickup has been arranged via one of our 3rd party logistics partners; first you will receive a tamper-proof packet from us. Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. We will arrange for the pickup once you have received the tamper-proof packet. On the date when the pickup is scheduled, please hand over the packet with the product to the person.
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Please collect an acknowledgement (pickup receipt on paper/ photo of tracking number/ SMS confirmation of pickup)
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Once we receive the product at our warehouse, your refund will be processed to your account in 7-14 working days after a quality check.
100% Refund
Our 7-day No Questions asked Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund (shipping cost will be charged if you're 5 kilometers away from our signature store) or exchange.
Kindly refer to contact us page to see the registered address of the firm and official contact number, all returns, refund, and shipping information should be communicated through our official mobile number in contact page.